North Infirmary Command Overview
North Infirmary Command is operated by NYC DOC at 15-00 Hazen Street in East Elmhurst. The facility is not a New York County sheriff jail. It is a city jail command on Rikers Island, and the public custody lookup can list NIC for a Manhattan case when DOC has assigned that person to this command.
The official facility detail summarized in the research says NIC consists of two buildings, one of which is the original Rikers Island Hospital built in 1932. DOC says NIC houses people with acute medical conditions requiring infirmary care, people with disabilities requiring ADA-compliant housing, and some general population detainees. That mix makes NIC different from a standard male housing facility.
North Infirmary Command Population
A rated capacity for North Infirmary Command was not published in the DOC facility page reviewed for the research. The Board of Correction July 2024 minutes reported 256 people at NIC on July 17, 2024. Because NIC has medical and accessibility functions, its daily count may be affected by clinical placements and housing needs in addition to ordinary admissions and discharges.
Use the facility census as a historical point, not a live roster. Current custody status comes from the DOC Person in Custody Lookup, and broader population pressure is tracked in citywide DOC, Board of Correction, and Comptroller reports. NIC's smaller count compared with large male housing commands also fits its specialized role as infirmary, ADA-compliant, and limited general population housing.
North Infirmary Command Lookup
Search the NYC DOC Person in Custody Lookup for NIC. The tool can search by NYSID, book-and-case number, or name. The result may include the holding location, charges, court date and court location, jail mailing address, release date, and bail or bond information. It is the right tool for current DOC custody, not for DOCCS state prison or BOP federal custody.
- Start with NYSID or book-and-case number if available.
- Use first and last name when searching without an identifier.
- Check that the profile lists North Infirmary Command before using NIC visit or mail information.
- Use DOC FOIL or OpenRecords for records not shown in the public lookup.
If the person was sentenced to state prison, use DOCCS. If the case is federal, use BOP or the U.S. Marshals channel. Immigration detention is checked through ICE, not DOC.
Because NIC has a medical and accommodation role, the lookup should be paired with careful routing. Custody location, court date, and bail information may be public through DOC, but detailed medical information is not a jail roster field. CHS medical records and urgent health concerns use separate channels from booking records.
North Infirmary Command Contact
Public contact for NIC starts with DOC OCGS. The research notes that older public contact lists gave a NIC number, but the official facility page does not publish a facility-specific public line. For urgent medical concerns involving a person in custody, the research lists the CHS emergency line as open all day.
North Infirmary Command
15-00 Hazen Street
East Elmhurst, NY 11370
DOC OCGS: 718-546-1500
Older public lists gave 718-546-1120; verify current use before relying on it.
Correctional Health Services
Emergency line for people in custody
New York City jail system
347-774-7000
Open 24/7 for urgent health concerns.
For written custody records, route the request through DOC FOIL or NYC OpenRecords. For medical records, use CHS Medical Records instead of treating the jail roster as a health-record source. This separation is especially important at NIC because the facility role itself is tied to care, infirmary placement, and disability accommodation.
North Infirmary Command Visits
Mail, money, and visits follow DOC system rules unless a person's medical status limits visitation. NIC visitors should use the Rikers visit framework and confirm the person's eligibility before travel. Because NIC houses people with acute medical conditions and disabilities, a current DOC check is especially important.
| Day | Registration or scheduling | Type |
|---|---|---|
| Wednesday | 1:00 p.m.-6:00 p.m. | In-person |
| Thursday | 1:00 p.m.-6:00 p.m. | In-person |
| Friday | Scheduled in advance | Televisit |
| Saturday | 7:00 a.m.-12:00 p.m. | In-person |
| Sunday | 7:00 a.m.-12:00 p.m. | In-person |
DOC states visits are one hour and that visitors outside registration hours are not eligible. Monthly schedules use the first letter of the person's last name.
North Infirmary Mail and Money
Use the DOC lookup mailing address for the person, not a guessed facility address. The book-and-case number connects mail, money, and account records to the right person. NYC311 says funds can be deposited online, by phone, by mail, or in person. DOC says agent fees vary and are not received by DOC.
| Service | DOC channel | Note |
|---|---|---|
| Lookup mailing address | Include name and book-and-case number. | |
| Money transfer | Online or phone agent | Fees may apply. |
| Mail deposit | Bank check or money order | No cash, personal checks, or certified checks by mail. |
| Packages | DOC package rules | Package size and 15-pound weight limits apply. |
North Infirmary Medical Housing
NIC's medical and ADA-compliant housing role affects how families should read the custody record. A North Infirmary Command location does not mean a different court system or a separate inmate roster. It means DOC has assigned the person to a Rikers command with infirmary or accessibility functions. Medical records are not requested the same way as booking records; CHS medical records use a separate unit.
Citywide conditions reporting is still relevant. The FY2025 MMR reported a serious mental health diagnosis for 20.7 percent of average daily DOC population and large numbers of scheduled clinic encounters. Board of Correction and Comptroller materials track deaths, staffing, violence, service delivery, and monitoring issues across DOC facilities.
For New York County cases, NIC also shows why the term county jail can mislead. A person can be arrested in Manhattan, appear in Manhattan Criminal Court, and still be housed in a Queens infirmary command because DOC custody is citywide. The location field is therefore a practical instruction for visits, mail, and money, not a statement that the court case moved to Queens.
Note: Confirm NIC custody and visit status before travel because medical status can affect visits.